Jeju.com

Customer center and office hours

1877-3610 Call

Office hours월요일 10:00 ~ 금요일 17:00

Booking statuses

  1. Waiting
    (no payment)

    A consultation booking has been requested and
    an agent has not yet confirmed availability

  2. Received
    (unpaid)

    The booking is possible but not paid yet
    (the product is booked once it is paid)

  3. Confirmed
    (deposit paid)

    The booking is complete and only the deposit is paid

  4. Awaiting tickets
    (paid)

    Booked and paid
    (before the agent's final briefing 2-3 days before the trip)

  5. Ticketed
    (paid)

    Booked and paid
    (the agent's final trip briefing is done)

  6. Trip completed
    (paid)

    The trip is over
    Please leave a review.

  1. Cancelled
    (refund requested)

    The booking is cancelled and a refund requested

  2. Refunded

    The booking is possible but not paid yet
    (the product is booked once it is paid)

  3. Refunded
    (partly refunded)

    The booking is cancelled and part of the payment refunded

Refunding mobile admission tickets

Unused mobile admission tickets can be refunded on the Jeju.com mobile site or by calling the customer center.

Refunding on the Jeju.com mobile site

  • 1. Choose the attraction refund menu in My page
  • 2. Choose the refund button of the booked attraction
  • 3. Enter the refund details
  • 4. The refund request is done

Refunds of attractions are processed within 7 days of confirmation, by bank transfer or card payment cancellation as you chose